Privacy Policy

MOCLO London Privacy Policy
At MOCLO London, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website www.moclolondon.co.uk and services.

1. Information We Collect
Personal Information: When you place an order, register, or contact us, we may collect your name, email address, postal address, telephone number, payment details, and other necessary information.

Technical Data: We may collect information about your device, IP address, browser type, and browsing behaviour through cookies and similar technologies.

Marketing and Communications: If you sign up for newsletters or promotional emails, we collect your contact details to send you updates and offers.

2. How We Use Your Information
We use your personal data to:

Process and fulfil your orders

Communicate with you regarding your orders, queries, or requests

Improve our website and services

Send you marketing communications if you have consented

Comply with legal obligations

3. Legal Basis for Processing
We process your personal data based on:

Your consent (e.g., marketing emails)

Contractual necessity (e.g., order processing)

Legitimate interests (e.g., improving our services)

Compliance with legal obligations

4. Sharing Your Information
We may share your data with:

Trusted third-party service providers (e.g., payment processors, delivery partners) to fulfil orders

Law enforcement or regulatory bodies if required by law

Other third parties only with your explicit consent

5. Data Security
We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or alteration.

6. Your Rights
Under UK GDPR, you have the right to:

Access your personal data

Rectify any inaccuracies

Request deletion or restriction of your data

Object to processing

Data portability

Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us at team@moclolondon.co.uk or info@moclolondon.co.uk.

7. Cookies
Our website uses cookies to enhance your experience. By continuing to use our site, you consent to our cookie policy. You can manage cookie preferences via your browser settings.

8. Data Retention
We retain your personal data only as long as necessary for the purposes outlined, or as required by law.

9. Children’s Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect data from children.

10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us
If you have any questions about this policy or your data, please contact us at:
team@moclolondon.co.uk or info@moclolondon.co.uk